Welcome to our customer care page! We are dedicated to providing you with the best possible service and support. If you have any questions or concerns, please don’t hesitate to us. Our team is available 24/7 to assist you in any way we can. Thank you for choosing us!
Refunds/Returns
If you are not completely satisfied with your product, you may request a refund of your payment (less any applicable shipping fees) or a replacement within 30 days of receipt. This policy is only applicable for products purchased from us directly at get-3am.com.
To receive your refund or replacement, please contact us or email us at support@get-3am.com. For faster service, please have your order confirmation number and your original packaging available. We may also request that you return your product, although such return is not required in order for you to receive your refund or replacement.
Please allow 5 – 7 business days for your refund to process. Your refund will be processed to original payment method provided at time of purchase. Please allow 7 – 10 business days to receive your replacement product, if you have requested a replacement. Due to item availability, some replacements may be delayed or changed to a refund.
Please note that your refund will be subject to an $8.00 shipping fee if your total order was less than $25.00 or if your order was shipped outside the contiguous 48 states.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Contact us at support@get-3am.com for questions related to refunds and returns.